Privacy Policy
Last Updated: 27 June 2025
At Rehab One Physio, we value your privacy and are committed to protecting your personal and medical information. This Privacy Policy outlines how we collect, use, store, and protect your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following types of information:
- Full name, email address, home address
- Date of birth and emergency contact details
- Relevant medical history and treatment records
- Website usage data including IP address and device type
2. How We Use Your Information
Your data is used to schedule appointments, deliver personalised physiotherapy care, respond to inquiries, maintain treatment records, and improve our services. We also use your information to comply with legal and regulatory obligations.
3. Legal Basis for Processing
We process your data under UK GDPR based on consent, contractual necessity, legal obligation, or our legitimate interests in delivering high-quality care.
4. Data Sharing
We do not sell your data. Your information may be shared with healthcare professionals, IT providers (under strict confidentiality), or legal authorities only where necessary or legally required.
5. Data Retention
We retain medical records for at least 8 years after the last treatment, or until age 25 for children, as per legal requirements. Website usage data is retained for analytical purposes for a limited period.
6. Cookies and Tracking
Our website uses cookies to enhance your experience and analyze traffic. You may manage cookie preferences via your browser settings. Disabling cookies may affect website functionality.
7. Your Rights
You have the right to access, correct, delete, or restrict your personal data, and to withdraw consent at any time. To exercise these rights, please contact us via the email below.
8. Data Security
We implement robust security measures to protect your information from unauthorized access, alteration, or disclosure. All electronic records are stored securely using encryption and password protection.
9. Third-Party Links
Our website may link to external websites. We are not responsible for the privacy practices of these sites and encourage you to review their policies separately.
10. Contact Information
For any questions regarding this policy or your personal data rights, you may contact us at:
Email: info@rehabonephysio.co.uk
Address: 768 Bradford Road, Bradford, West Yorkshire BD11 2AE, UK
We may update this Privacy Policy from time to time. Please check this page regularly to stay informed of any changes.